The choice of technology being used by customers is governed by what they consider as the standard. They don’t risk using those programs not considered to be the regulars, and developers by giving in to them they are selling their customers short. Open source framework such as Ruby on Rails is very agile but people are not that keen to use them for they don’t feel safe. However, vendors have found ways to introduce them and developers have learned how to use them. Constant use have led them to appreciate the RoR and are now convinced of its effectiveness and are enthusiastic with the accomplishments they have achieved.